Perception of the pharmacist's communication from community pharmacies of the Santiago de Cuba municipality

Abstract

Active communication from the pharmacist ensure therapeutic adherence and patient satisfaction. An observational, descriptive and cross-sectional study was carried out with the objective of evaluating the perception of the pharmacist's communication from community pharmacies of the Santiago de Cuba Municipality, in the second semester of 2019. The sample consisted of 36 pharmacists, complying with the norms ethical. As a work instrument, a questionnaire applied in the workplace was used, the professionals were characterized according to occupational category, years of professional practice and improvement, assessing the criteria of Resources, Attitude and vision, Training and Regulatory and environment and it was determined the level of perception in favorable, unfavorable and unfavorable. A percentage analysis of the data was performed, determining the mean and standard deviation of the criteria. The results showed that 55.55% worked as Pharmacy Dependents, followed by Graduates in Pharmaceutical Sciences and in Health Technology who represented 33.33% and finally Pharmacy Technicians (11.11%). There was a higher prevalence between 6-12 years of professional experience for 52.78%, it was found that only 5.55% have continued their postgraduate training studies at the master's level. The criteria were unfavorable: Resources and Regulatory and environment, while Attitude and vision and Training were favorable. The perception was favorable for 55.55%, followed by unfavorable 30.55% and unfavorable 13.88%. Pharmacists perceived communication with the patient as favorable in the community pharmacies studied.